FAQ
What art requirements do I need to follow?
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Accepted formats – .psd, .tif, .pdf or .jpg -
RGB color mode -
Minimum 300 dpi -
Transparent background -
Art file must be provided at 100% (actual size of output). If other print size is required, please include that information in your P.O.
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Accepted formats – .ai, .eps or .pdf -
CMYK color mode -
ALL fonts converted to outlines/curves -
Art file must be provided at 100% (actual size of output). If other print size is required, please include that information in your P.O.
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Standard Left/Right Chest = 4″x4″; -
Standard Full Front/Back=12″x12″
What makes a good design?
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Know your design. Take the time to explore variations on your design before committing. Also, don’t forget that it will be on a shirt. It helps to create a design actual size in order to get a better idea of how the finished product will look. -
Be detailed. Attention to detail will serve you well in everything, including tee shirt design. Keeping the little things in mind will ensure that your design comes out looking crisp, clean and perfect. -
Keep it simple. Simplicity can be very effective when it comes to designing shirts. Think back on some of the most iconic logos, etc. What do a lot of them have in common? They are striking in their simplicity. Your design can make a big impact without being intricate. -
Get your message across. This ties in with simplicity. In order for your shirt to have the greatest impact, you need to be sure your message can be understood immediately upon looking at the design. -
Don’t overload. Using too many colors, shapes, etc. can detract from the essence of your design. Complementary colors and minimal text will help create an amazing tee shirt. -
Keep copyrights in mind. While it can be fun and effective to use recognizable images and variations of them, make sure you have the legal right to use them.
Do you offer embroidery?
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Reviewing the art We look for anything in the artwork that may not translate well to the finished product. If we find something, we make expert recommendations to ensure the best outcome. -
Digitizing Digitizing is how we translate digital art files into actual stitches. Using special softwear, we make a full-size design to lay over the garment. -
Sew out If you would like to see a sample before we do the full run, we will provide you with a sew out, which allows you to see the stitching on the garment and make any adjustments you may want. -
Hooping and clamping Hoops and clamps are used to keep the garment in place and stabilized with the embroidery is being sewn. -
Trimming We remove the extra backing from the design after the embroidery is finished to ensure the garment lays correctly and lasts. -
Steaming We will happily steam your garments so they are clean and wrinkle-free after going through the stitching process. -
Folding and bagging We will also fold and pack your garments neatly according to size so that they arrive to you in a professional-looking and organized manner. Individual bagging is available on request for an additional fee.
To screen or not to screen?
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Review the art We review the art to make sure it is well suited to screen printing. If not, we will make expert recommendations on how to change or enhance the artwork for printing. -
Color separation and film output A piece of film is made for each color in the design. Once the colors are separated, a screen is created for each. -
Screen prep We stabilize the screen and secure the edges to prevent any errors with the ink during printing. -
Ink mixing We mix up the colors and station them for printing. -
Set up We take everything into account and set up the machines, ink and garment for the printing process.
What is DTG?
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Review the art We look for anything in the artwork that may not translate well to the finished product. If we find something, we make expert recommendations to ensure the best outcome. -
Optimization This process is all about making sure the final print comes out as close to the original as possible. We will enhance the image as much as possible so that everything you love about the original art comes through in the print. -
Pretreat Garment is coated over the print area with a solution that allows the ink to be printed on dark garments. The solution is then cured by heat prior to printing. -
Print The printing process in DTG works much like your printer at home. Using an additional first step of a white base coat, the printer then recreates the color image. -
Cure The garment is dried using high heat to seal the ink of the printed image. -
Package Once the printing is completed, we pack the order and ship it to you.
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Direct to Garment pieces should be washed before first wear and always washed inside out in cold water, to keep the design from fading over time. -
100% cotton is the best material to use for DTG printing.
What is your return policy?
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Please inspect your merchandise immediately when you receive it. We cannot accept returns on washed garments under any circumstances. -
All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise. -
Returns must be authorized by OCD Graphics in advance, by phone or web, and within 14 days of receipt of merchandise. -
No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise. -
Claims for returns for defective merchandise must be made in accordance with the warranties in OCD Graphics General Terms & Conditions of Sale. -
Shipping on returns will be paid by us unless once approved by us at our sole discretion, unless we instruct you to keep the merchandise rather than return it to us. Shipping on all nonapproved returns made by the customer must be prepaid by the customer. -
No returns will be accepted without a Return Authorization form or number from OCD Graphics. Please contact OCD Graphics Customer Service for a return authorization and shipping address. -
Returns without original corresponding invoice number(s) will be credited at the lowest published price. -
Defective merchandise must have tape placed over the flaw before returning.