We have made revisions to this Privacy Policy, effective May 25th, 2020. By continuing to use our services after May 25th, you agree to the new Privacy Policy.
 

1. Introduction

2. Information that you give to Sendible

3. Information we collect about you

4. How we use your information

5. Information we receive from other sources

6. Information we share and disclose

7. Where we store and transfer your personal data

8. Your rights

9. Contact us

10. Changes to this Privacy Policy
     

1. Introduction
This Privacy Policy describes how and when we collect, use, and share your information across our websites, APIs, email notifications, applications and our other covered services that link to this Policy (collectively, the “Services”) and from our white label partners and other third parties.
 

For example, you send us information when you use our Services on the web, via our API, or from our mobile apps. When using any of our Services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law.
 

Your information is controlled by Sendible Limited, 311 Ballards Lane, N12 8LY, London, UK. However, you alone control and are responsible for any content you submit, create or post through the Services, as provided in the Terms of Service. Sendible Limited is committed to protecting and respecting your privacy regarding all information that might be collected while using any of our Services.
 

When this policy mentions “we” or “us,” it refers to the processor of your information under this policy. We collect personal information with consent, when appropriate or required, and by lawful means only.
 

Irrespective of which country you live in, you authorize us to transfer, store, and use your information in any country where we operate.  If there is a case when personal data is transferred from the EU to the United States, it is solely for the purpose of processing as per instructions from the controller.

If you have any questions or comments about this Privacy Policy, please submit a request through our form, available at https://support.sendible.com/hc/en-us/requests/new. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  

 

2. Information that you give to Sendible

We require certain information to provide our Services to you. For example, you must have an account in order to create or post content through Sendible. When you choose to share the information below with us, we collect and use it to operate our Services.

 

2.1 Basic Account Information

You might give Sendible information about yourself by filling in forms on our Services or by corresponding with us by phone, e-mail or otherwise.
 

This includes information provided when you:

• Register to use our website

• Subscribe to our Services

• Download educational content

• Search for a product or service

• Participate in discussion forums

• Register for a webinar

• Enter a competition, promotion or survey

• Sign up to our training program

• Submit a ticket to our support team
   

If you do choose to create an account, you must provide us with some personal data so that we can provide our Services to you. The personal information you give us is limited to your name, address, email address, a password, phone number, credit card details and photograph. None of the personal information you provide is shared publicly.  

 

2.2 Contact Information and Mailing Lists

We use your personal contact information, such as your email address to authenticate your account and keep it - and our Services - secure, and to help prevent spam, fraud, and abuse.  We also use contact information to personalize our Services, enable certain account features and to send you information about our Services. If you provide us with your phone number, you agree to receive calls to that number to discuss matters that impact your usage of our Services. You can update your notification settings to control notifications you receive from Sendible. You can also unsubscribe from an email notification by following the instructions contained within the email. If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request. As a controller, you can choose to upload your email and SMS contacts to Sendible so that you can make use of our email marketing features. When uploading contacts to your Sendible account, you agree that you have lawfully obtained consent from those contacts to utilize their personal contact information for processing for the intended purpose, where it be marketing or other.

 

2.3 Payment Information

You may provide us with payment information, including your credit or debit card number, PayPal address, card expiration date, CVV code, and billing address, in order to pay for your subscription or for the purchase of other offerings provided as part of our services. This information is passed securely to our payment processor, Stripe Inc., and after a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We may, however, store your invoices and receipts for a period of up to 7 years to facilitate our legal obligation to provide accounting information to the HMRC for tax purposes.

 

3. Information we collect about you
 

3.1 Location Information

With regard to each of your visits to our Services, we may automatically collect information about your login and current location, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you. We also store your time zone settings in order to ensure our Services operate correctly.

 

3.2 Links and Product Usage

In order to operate our services, we keep track of how you interact with links across our Services. This includes links in emails we send you as well as actions you take when using different features within the products we offer.

 

3.3 Photos

When you connect your social media profile to Sendible, we may collect and store the link to your avatar. We may also retrieve and store links to the photos stored on your social profiles. We use this data in order to deliver our Services to you.

 

3.4 Cookies

Our website uses cookies to distinguish you from other visitors and users on our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use information held about you in the following ways:

3.4.1  Information you give to us

We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

• to notify you about changes to our Services;

• to ensure that content from our Services is presented in the most effective manner for you and for your device.

3.4.2  Information we collect about you

We will use this information:

• to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• to improve our Services to ensure that content is presented in the most effective manner for you and for your computer;

• to allow you to participate in interactive features of our Services, when you choose to do so;

• as part of our efforts to keep our Services safe and secure;

• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

• to make suggestions and recommendations to you and other users of our Services about product features that may interest you or them.
   

3.4.3 Information we receive from other sources

We may combine this information with the information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above, depending on the types of information we receive. For example, when tracking referrals from our affiliate partners, the cookies stored on your browser allow us to reward affiliates for introducing you to our Service.

 

3.5 Private Messages

When you connect your social media profile to Sendible, we may collect and store your personal messages. For example, when you connect your Twitter profile to Sendible, you are granting Twitter consent to allow Sendible to retrieve your Direct Messages.  

 

3.6 Log Data
 

We receive information when you view content on our website or interact with our Services, even if you have not created an account. For example, when you visit our websites, sign into our Services, interact with our email notifications, we may collect information about you. This log data stored includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, device information (including device and application IDs), and cookie information. We use this data to operate our Services and ensure their secure, reliable, and robust performance. For example, we use log data to protect the security of accounts, improve the quality of our products and to determine which features are being used most on our Services. We may also record your usage of our Services using screencasting tools in order to improve our Services and deliver a better user experience.  With regard to each of your visits to our Services we may automatically collect the following log data: Technical information
 

• (IP) address used to connect your computer to the Internet

• Login information

• Browser type and version

• Time zone setting

• Browser plug-in types and versions, operating system and platform.

 

Information about your visit:

• Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time)

• Products you viewed or searched for, page response times, download errors, length of visits to certain pages

• Page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page

• Any phone number used to call our customer service number

• A video recording of your web session whilst browsing our website

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4. How we use your information?

We are passionate about building useful tools to help businesses and agencies be more efficient and productive when managing social media at scale. We use all of the information we have to help us provide and support our Services.

Here’s how:

4.1. Provide, improve and develop Services

We are able to deliver our Services, support your usage of our products and introduce improvements by using this information to understand how you use and interact with our Services. When we have location information, we use it to tailor our Services for you and others, like automatically detecting your location in order to support your ability to schedule messages in your own time zone. We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

 

4.2. Communicate with you

We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

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5. Information we receive from other sources

We may receive information about you if you use any of the Services we provide. We inform you when we collect any data that it may be shared internally and combined with other data collected on our Services. For example, when you connect your Facebook account to Sendible, you will be able to opt into the data that Sendible is able to collect from Facebook on your behalf. We may also receive private information about your business profiles from the social network profiles you connect to Sendible including Facebook, LinkedIn, Twitter, YouTube, and Instagram. Our usage of Google data is limited to the following use cases: Accessing and storing analytics, comments and posts from your accounts on Blogger and YouTube. We integrate with YouTube API Services in order to provide YouTube functionality within our applications. By utilizing Sendible, you are also agreeing to be bound by the YouTube Terms of Service.
 

We also access data from your Google Analytics account in real-time when you authorize this from our reporting area. We also securely store access tokens from Google that allow us to publish on your behalf to Google My Business, Blogger, and YouTube. These access tokens can be revoked at any time. By utilizing Sendible, you are also agreeing to Google's Privacy Policy.